The Experience

Using “Experience Thinking” to Accelerate Digital Transformation

Episode Summary

This episode features an in-depth discussion with some of the key Avaya Experience Builders at the Avaya Engage User Conference.

Episode Notes

It is time to get ready for an exciting episode of The Experience, presented by Avaya. That’s right, this week is a very special episode because we are featuring the Avaya Engage User Conference! Our host Steve Forcum passes the show over to the Senior Solutions Marketing Manager at Avaya, Laura Faughtenberry, to moderate an in-depth discussion with some of the key Avaya Experience Builders! Some of them are no strangers to the show and panelists include Chief Marketing Officer for Avaya, Simon Harrison; Professor at Clemson University, Dr. Alex Feltus; Chief Product Officer at Toolwire, David Clarke; CEO and Co-Founder of Journey.AI, Brett Shockley; Vice President of Strategy and Technology at ConvergeOne, David Lover; and Senior Director of U.S. Experience Builders at Avaya, Tim Gogal. Listen in on the thoughtful conversation from start to finish and discover how partners and customers alike are using “Experience Thinking” to accelerate digital transformation and truly elevate both the employee and customer experience. Hear the panel touch on how the Avaya Experience Builders Community is sharing and inspiring commitment to collaborate, and a passion for driving innovation. Get some first hand insight into intelligent collaboration and discover new ways of delivering a holistic, immersive, total experience that keeps teams connected, engaged, and reachable no matter the distance. It has to be fast as well as easy to deliver the best experience for the customer and provide the reliability needed to stay connected with employees and customers from anywhere. Find out how you can create the most exciting and engaging experiences that are also thoughtful and effective. This is an episode you surely do not want to miss! So get ready for a very insightful show with this star-studded panel of guests. It is time for The Experience, brought to you by Avaya!


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October 17th through 20th in Orlando, Avaya will be participating in the Gartner IT Symposium: the world’s most important gathering of CIOs and IT executives.

Already attending? Stop by Booth 1027 to meet with me or other Avaya experts! Or, join us for our Solution Provider Session to find out how to turn every moment with your customers into momentum for your business. You don't want to miss this.

For more information about the Gartner IT Symposium or to purchase a discounted ticket, visit: